We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is damaged, defective, or incorrect
• The request is made within 3 days of delivery
• The item is unused and in its original packaging

Certain items may not be eligible for return due to hygiene or customization reasons.

2. Return Process

To initiate a return:

• Contact us through our website, email, or WhatsApp
• Provide your order number and clear images of the product
• Our team will review and guide you through the next steps

3. Refund Policy

Once your return is approved:

• Refunds will be processed within 5–7 business days
• For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit
• For online payments, refunds will be made to the original payment method (if applicable)

4. Exchange Policy

We offer exchanges for eligible items:

• Exchange requests must be made within 3 days of delivery
• Replacement will be sent after receiving the original item (if required)

5. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not caused by us)
• Customized or personalized items
• Items without original packaging

6. Shipping Costs for Returns

• If the issue is from our side (wrong/damaged item), we will cover the return shipping cost
• If the return is due to customer preference, shipping charges may apply

7. Order Cancellation

Orders can be canceled before dispatch. Once shipped, cancellation may not be possible.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us through our support channels.